The book

Reputation Intelligence

A Communications Leader's Guide from Data Provider to Strategic Advisor

Foreword by John Box, CEO of Meltwater.

Published by measuredIO Press, the publishing imprint of measuredPR, LLC.

Reputation Intelligence, by Dr. Evan D. Escobedo
The argument

Communications can prove it was heard. It has never been able to prove it changed anything.

The book is about closing that gap, and it publishes the whole method instead of describing it. Every framework in it is running in public at mrsindex.com.

PART ONE

Persona-Based Insights

The discovery method, and the persona statement that makes a measurement program targetable. Why most reporting fails before any analysis happens.

PART TWO

The Media Reputation Score

The four-pillar model, driver weighting, competitive benchmarking, and why volume of coverage is excluded from the score entirely.

PART THREE

SIGNAL

Translating measurement into executive action, and the four-part test a finding has to pass before it earns a place in a report.

Praise for the book

What people who do this work said about it.

“For decades, business leaders have struggled with a critical question: how do I understand where my customers are going, not just where they’ve been? Traditional metrics like C-Sat and NPS are retrospective — they tell us about past experiences, not future needs. Reputation Intelligence provides a practical guide to get ahead of the pace of change. Dr. Escobedo’s book gives us a unique look into the power of this forward-looking approach.”
Rick HamiltonCEO, Infovista
“Every CCO I know has struggled with the same question: how do I prove that what we’re doing actually moves the needle on reputation and ultimately valuation? Evan’s book finally answers that. He’s built a methodology that connects media signals to business outcomes in a way that’s rigorous, practical, and most importantly, earns credibility at the C-level.”
Nicole VogrinChief Communications Officer, Waterdrop (formerly Western Union)
“Reputation Intelligence is the rare book that turns measurement from a reporting function into a strategic advantage. Dr. Escobedo gives practitioners a clear, actionable system for detecting signals early and shaping executive decisions before crises unfold. A must-read for anyone serious about elevating communications into true strategic advisory.”
Philippe BarillonCorporate Affairs Executive Director, Novartis
“What stands out about Reputation Intelligence is that the analyst-to-advisor evolution isn’t positioned as just better analytics — it’s operational. Building the right cadence, mapping decision-makers, and having a system that consistently converts signals into action and outcomes. This is a must-read for measurement professionals ready to make that shift.”
Elena Viveiros RungVice President – Analytics, RUTH (Edelman)
“This book captures a shift many of us in data and insight roles have been pushing for years. Evan Escobedo shows how reputation measurement can move beyond monitoring and reporting to provide the early signals and judgement leaders actually need. It is a practical guide for anyone responsible for turning complex data into clear advice that shapes decisions at the top table.”
Filipe ZuluagaDirector of Data, Analytics and Insights, DGA Group
“This is how you earn a permanent seat at the table. By replacing vague sentiment with ‘proof chains’ and actionable signals, this guide turns reputation management into a validated business driver.”
Mathieu Trepanier, PhDCEO, PharosGraph
“As communications continues to evolve, the ability to correlate measurement to business impact and reputation is absolutely critical. Evan’s book gives communications professionals the framework to connect measurement to decisions — and decisions to business value.”
Brad JonesCorporate Communications, Edward Jones
“Reputation Intelligence reframes communications measurement in a way that senior leaders can actually act on. Evan brings deep practitioner experience to a discipline that often struggles to connect data to decisions, offering a clear path to greater strategic relevance. A timely guide for teams navigating both executive expectations and rapid technological change.”
Karen SantosCorporate Communications, Eaton
“Evan brought something communications had long needed — a science-based discipline for getting the right message to the right audience, through the right channels, at the right moment. Working together at Western Union, that rigour transformed how we engaged the C-suite: programs got funded because we could anticipate outcomes, not just tally what the world had already decided. Reputation Intelligence puts that same discipline within reach of every communications professional.”
Pia De LimaGlobal Reputation Strategist, Former Global Head of Communications at Western Union
“Dr. Escobedo gets right to the point: measurement isn’t the job, but what you do with it is. Reputation Intelligence is clear, practical, and written for the real world, where leaders crave insightful and actionable information. The ideas and examples in this book land because they’re grounded in experience, not theory, and you can see how to apply them immediately. If you want reputation work to matter in the boardroom, read this book.”
Cameron Lawrence, PhDProfessor Emeritus, University of Montana
“In Reputation Intelligence, Dr. Evan Escobedo tackles a problem I see every day in my practice as a data storyteller: data that reports activity and outputs, but fails to change decisions or measure genuine impact. I love this book’s relentless focus on recognizing meaningful signals and using data to inform judgment, demonstrating how comms professionals can progress from measurement to meaning, from dashboards to influence. This practical, disciplined guide is a must-read for anyone who wants data to earn its place at the top table, not just describe what we already see in the rearview mirror. It also correctly positions AI in measuring reputational impact. What a breath of fresh air!”
Dr. Sam KnowlesCreator and Host, Data Malarkey podcast
Get a copy

Reputation Intelligence

Available in paperback and ebook.

Buy the book ↗
The toolkit

Nine tools. Open, and there is no form.

The book says the tools run in your browser, with no account required. They are, and that is the whole page. Open one, fill it in, print it.

If you only do one, do the Persona-Based Insights Builder. It is the one that tells you whether the rest is worth building.

The figures are reproduced small in print. Every one of them is on the site at the size it was drawn.

What is in it
  • Discover · PBI Builder, Priority Markets Map, Media Weighting Matrix, Competitor Influence Scorecard
  • Measure · MRS Scoring Guide, MRS Roll-up Calculator
  • Communicate · SIGNAL Brief Template
  • Prove · Proof Chain Builder, 90-Day Implementation Roadmap

Questions

What is Reputation Intelligence about?
It argues that communications has always been able to prove it was heard and never been able to prove it changed anything, and sets out how to close that gap: the discovery work that has to happen before measurement, a scoring model that separates narratives before it combines them, and a translation layer that turns a score into an executive decision.
Who wrote the foreword?
John Box, CEO of Meltwater.
What is in the toolkit?
All nine tools from the book, interactive in your browser: the Persona-Based Insights Builder, Priority Markets Map, Media Weighting Matrix, Competitor Influence Scorecard, MRS Scoring Guide, MRS Roll-up Calculator, SIGNAL Brief Template, Proof Chain Builder and 90-Day Implementation Roadmap. No form, no account, and nothing you type leaves the page.
Who is the book for?
Communications and corporate affairs leaders who are accountable for reputation and are being asked to prove the function's value, and the measurement professionals who report to them.